FAQ

We are a proofreading and editing service who tailor their what they have to offer in accordance to the client and their document’s needs. Our services vary from one client to the other, depending upon what the requirement of their document is.

When we receive your document, one of our project managers will review the file, apply the details, and match you with one of our editors or proofreaders who he feels would best fit with your task’s criteria. Some things that our project manager evaluates include formatting required, type of document, level and type of English, turnaround time, and any other additional comments or instructions that may have been added by you.

Our editing services are focused upon the following elements which we consider when editing and proofreading your document:

• Proofreading (grammar, spelling, and punctuation).
• Terminology and language use.
• Conciseness (reducing wordiness without changing meaning/effect).
• Cohesion amongst lines and paragraphs.
• Clear conveyance of the message.
• Writing tone and sentence structure.
• Feedback and suggestions for the client from the editors regarding.
• Formatting style to be in accordance with the style guidelines shared by the client.
• Specific editing and proofreading services for certain type of documentations.

All the expert editors and proofreaders that we have on our panel are native English speakers, with high quality education. None of our experts are less than a PhD or Master’s degree holders, which shows they all have a complete hold over their field of interest and only take relevant projects. All of our proofreaders and editors have years of experience in editing different kinds of documents, of different formatting styles.

Once the document has been submitted by your side, our Order Manager System will enlist editors who have the relevant experience required for your task. After this, the list is forwarded to our customer service team, who then choose the best possible editor from the list handed down to them by the Order Manager System.

At the end of the revision, we have our Quality Assurance team to review the revised document one last time to ensure there are no errors before the finalized document is delivered to you. The best part about editing service is that we provide complete transparency to our customers. You can stay directly in touch with your assigned editor. At the end of the process, you are also sent a copy of a file of the changes made, so you’re aware of what exactly changes were made. In case there is anything you’d like our editor to fix, you can communicate it to them, and they will have it done for you. You can also communicate directly with your editor throughout the process.

We know how critical academic and dissertation work can be, which is why it is our priority to ensure that the editor assigned to you understands the task completely and there is no miscommunication in between. For this purpose, we only match your paper with an editor who has expertise in your academic field to ensure accurate communication of the work.

Once your document is uploaded, our project manager reviews the file and assigns the paper to a relevant editor with the help of our auto-allocation algorithm. The paper is ensured to be assigned to an editor or proofreader who holds an advanced degree (PhD or Master’s degree) in your relevant field.

However, there are times when your exact match is unavailable to edit your paper. Under such a circumstance we make sure not to risk your academic paper, and outsource a professional from our extensive network of academic contract editors; they help us find the right proofreader for the paper then.

We have a panel of experts who belong to varying academic disciplines. Our company does not compromise on quality and expertise. Considering the years of experience our editors have, it enables us to trust them to the very fullest and be confident that they will submit error-free documents to us. All the experts we have on board are very familiar with the field they are asked to work on. We make sure to match your document to the right editor — only someone who has experience in your field of interest.

Once your document is uploaded, our project manager reviews the file and assigns the paper to a relevant editor with the help of our auto-allocation algorithm. The paper is ensured to be assigned to an editor or proofreader who holds an advanced degree (PhD or Master’s degree) in your relevant field.

Other than ensuring that the editor assigned to you will have experience in your academic field, we can’t promise that the same person will also be an expert in the narrower sub-discipline or have in-depth knowledge about the contemporary research related to that topic. For example, if you submit a paper to us which is focused on the sub-discipline of molecular biology, we will probably match you to an editor who belongs to the field of biology, but not necessarily has studied the specific sub-discipline of molecular biology.

We believe that there is no substitute for subject-matter expertise, but that the foundations of good composition and expression are similar across academic disciplines. Good editing is evidenced in the results!

We specialize in editing academic-related documents. We proofread:

• Essays.
• Dissertation.
• Thesis.
• Assignments.
• Paper.
• Email.
• Personal Statement.

However, our services are not only limited to proofreading. We also provide editing for the following documents:

• Essays.
• Dissertation.
• Thesis.
• Research Paper.
• Paper.
• Resume.
• Personal Statement.

Yes, you definitely have the option to choose the type of English you want your paper to be written in. In fact, we prefer our clients to indicate their language preferences from the start of the project. In case you forget to specify your language preference, our editors and proofreaders will go ahead with the type of English that you have used in the submitted document, and apply it throughout the revised version consistently. The editor will contact you directly if they have any questions regarding the text.

We have instructed our editors to not rewrite the text provided too much so that the actual meaning and voice of it does not get changed. Our aim is to convey the same meaning as you intended to, whilst making it error-free. However, there may be instances when the editor rewrites or rephrases a set of lines completely. In such a case, the editors make sure to leave comments explaining the revision and ensuring that the original meaning of the text has not been changed. Moreover, please keep in mind that we are a proofreading and editing service, and not a paper-writing service. Hence, we don’t offer rewriting of an entire document. We rewrite only where we feel it is necessary to, as our aim is to provide full-proof content.

You can calculate the word count of any document in Microsoft Word by clicking on “Word Count” under the “Tools” option in the formatting toolbar, or under the “Review” tab. However, while doing so, make sure that the word count matches with the number of words that need to be edited in the document.

We know how important it is to use the correct formatting style for your paper to get accepted and published into the journal of your choice. For this purpose, as you place your order for document editing or proofreading, we specifically ask you to mention if there is a specific formatting style that you’d like us to follow, or would like to apply one of the standard formatting styles — APA, MLA, AMA, Chicago, Harvard, etc.

We apply whatever style you’d like us to, which is in accordance to your desired journal’s publishing and acceptance criteria. Our editor makes sure to apply the chosen style to all parts of your document, keeping certain rules and regulations regarding the citations/references, and all other guidelines in mind. Our priority is to satisfy you in the best way possible.

We try to keep the content that is edited and proofread as neat and tidy as possible. Keeping this in mind, all our editors use Microsoft Word’s “Track Changes” feature which enables one to display all changes and formatting to the text, and view the final edited file without any markups. If you want to view the changes made in MS Word, click on “Review” in the menu bar, and select “All Markup” under the “Track Changes” drop. To view changes to words, letters, and punctuation, be sure to check “Insertions and Deletions” in the “Show Markup” dropdown menu.

Yes, you can upload any additional files that you want to guide the editor. These files would act as a reference for our editors to understand the kind of work you want and how they should approach the language editing. However, we recommend our clients to directly send any reference material to their assigned editor by sending them a message and attaching the file in it. When doing so, please make sure to specify that the attached files are only for reference and are not to be edited to avoid any kind of miscommunication.

The fastest turnaround time we offer is 24 hours.

However, you can upload your document at any time and choose from the three deadline as well that we have to offer:

• 1 day (24 hours).
• 3 days (72 hours).
• 7 days (189 hours).

No, it isn’t necessary to reserve a time slot for your edit. You can upload it to our system as soon as the document is ready from your end to be proofread. All that you need to do then is chosen a deadline, and our editors will have your document proofread and edited within the selected time frame.

However, if you feel uncertain about the availability of our services or plan to upload a large document (greater than 13,000 words) which needs to be submitted within a 24-hour deadline, then we’d recommend that you contact us beforehand via chat or email.

Yes, our editors are available for your service 7 days a week! All of our proofreaders and editors work remotely and often prefer to proofread or edit documents during weekends and holidays. Your service period begins as soon as your payment is confirmed.

If you select our 9-hour service on a Saturday night, our editors will make sure to deliver you the finalized document by early Sunday morning. We are here to serve our customers 24/7, 365-days a year!

All our editors have an exceptional track record of meeting deadlines, and providing error-free content. However, for your own satisfaction you can check with the status of your document from the “My Account” page. Our company will have a notification sent out to you via text message or email, once the document is ready for pickup.

If due to any reason there is a delay in the delivery of the final version (e.g. due to any technical issues or personal emergency from the editor’s end), you will be informed immediately about it. Under the situation of any technical issues, we make sure to inform our editor as well in a timely manner, and will help to find the best possible solution for it.

Unfortunately it is not possible to change order details such as English type or word count once the order has been finalized. These changes will impact the order process time or have an editor to re-do the entire work again; which is why we don’t encourage this practice. However, if you want to add additional tips or instructions for your editor, you can contact them directly through the Order Details page.

Another way of going about this is to contact our project manager by emailing at support@editorly.com. The sooner the issue is updated to us, the faster we can notify the editor of any updates you would like to apply.

Due to any reason if you’d like to cancel your order before receiving the final document, please email us at support@wordvice.com as soon as possible as soon as possible.

If the editor has not yet begun editing your work, it would be easier for us to cancel the order and refund the entire amount paid. However, if the document has already been assigned to an editor, and he has begun the task, it will not be possible for us to cancel the order.

Under such circumstances, our customer support team contacts the editor on an immediate basis and asks them to discontinue editing. However, the customer will need to pay for the text the editor has edited up till that point. The edited text will be provided as a proof from our end, and to ensure complete transparency.

Once you have uploaded a document, and it has been forwarded to the editor, the file can’t be deleted or replaced. If you need to submit another version of your document — with only minimal differences between the documents in content/formatting — please contact our support team by emailing them at support@editorly.com.

We charge per word, and according to the turn-around time chosen by our clients. To determine the exact cost you’ll be required to pay, enter your word count into our pricing calculator and you’ll receive an instant quote and delivery deadline for your document.

We accept any debit or credit card with a Visa, Mastercard, Maestro, Apple Pay, Google Pay. We offer and use a secure payment gate to process all your credit card transactions.

If you are not satisfied with our service and can provide a good justification as to why the editing quality was not up to the mark (e.g., remaining language and punctuation errors, very light editing), we will then look into issuing a partial or full refund depending upon the case. In case of any unsatisfactory service provision, please email us at support@editorly.com.